Privacy Policy

This privacy policy aims to clarify how “we” (BOBEN Company) collect, use, share, and process your personal information, while also specifying your rights and optional benefits in relation to the relevant information. This policy applies to all personal information collected through written, electronic, oral, and other forms of communication, whether online or offline, covering but not limited to: personal information collected through our official website and various email exchanges.

Please carefully read the “Terms of Service” and this Privacy Policy before accessing or using our services. If you do not agree with this policy or related service terms, please do not access or use our services. If you are located in a jurisdiction outside the European Economic Area, by purchasing our products or using related services, you are deemed to have accepted the terms and privacy protection regulations set forth in this policy.

We reserve the right to revise this privacy policy at any time without prior notice. The revised policy will apply to all of your personal information that we have retained, as well as any personal information newly collected after the policy update. Once revisions are made, we will publicize them by updating the effective date at the top of this policy. If we make substantial changes to the collection, use, or disclosure of personal information that would affect your rights under this policy, we will notify you in advance. If you are located outside of the European Economic Area, the United Kingdom, or Switzerland (collectively referred to as “European countries”) and continue to access or use our services after receiving a change notice, you acknowledge and accept the updated policy content.

In addition, we may provide you with real-time disclosure or supplementary explanations regarding the personal information processing standards for specific service sections. This type of notification can serve as a supplement to this policy or provide you with additional options regarding the processing of personal information.

The personal information we collect

When you use our services and submit personal information as required on the website, we will collect relevant data in accordance with the law. Personal information usually refers to various types of information related to yourself that can directly identify your identity or have the potential for identification, such as name, email address, phone number, contact address, etc. There are differences in the definition of personal information in different jurisdictions, and this privacy policy only applies to the relevant definitions determined by the laws of your region. It should be noted that after irreversible anonymization or aggregation processing, data that cannot identify your identity, whether combined with other information or not, does not belong to the category of personal information.

The types of personal information we may collect from you are as follows:

Information voluntarily provided by you to complete the purchase or service contract

We will collect personal information that you voluntarily submit during the use of the service. For example, when you visit the official website and complete the order process, we will collect the relevant information you provided during the ordering process, including last name, mailing address, email, phone number, intended product, WhatsApp number, company name, country/region, etc. In addition, when you communicate with any of our departments (such as customer service) or fill out online forms or surveys published on our official website, we may also collect your personal information. If you wish to receive timely updates on our products and services, you can choose to provide us with your email address.

How can we obtain your consent?

When you provide us with personal information to complete a transaction, verify credit card information, place an order, arrange delivery, or process a return, we assume that you agree to our collection of this information and use it only for the purposes specified above.

If we need you to provide personal information for other purposes (such as marketing and promotional activities), we will directly seek your explicit consent or provide you with a channel to refuse the request.

How to withdraw your consent?

If you change your mind after giving consent and no longer wish for us to contact you, collect your information, or disclose relevant information, you can notify us through the contact information displayed at the bottom of this page.

Services provided by third parties

Normally, the third-party service providers we cooperate with will only collect, use, and disclose your information within the necessary scope of providing services to us.

However, some third-party service providers (such as payment gateways and other payment transaction processing agencies) have independent privacy policies to regulate the information processing behavior we need to provide to them to complete your purchase transaction.

For such third-party providers, we recommend that you carefully read their privacy policies in order to fully understand how they handle your personal information.

It should be noted that the registration or facility location of some third-party providers may belong to different jurisdictions than your or our location. Therefore, if you decide to engage in a transaction that requires the participation of a third-party service provider, your personal information may be subject to the laws of the jurisdiction where the provider is registered or where its facilities are located.

Security guarantee

To ensure the security of your personal data, we have taken reasonable protective measures and followed industry best practices, committed to preventing your personal information from being improperly lost, abused, illegally accessed, leaked, tampered with, or destroyed.

Agree age

By using this website, you declare that you have reached the legal age of majority in your state/province and agree to allow minors under your guardianship to use this website.

Changes to Privacy Policy

We reserve the right to revise this privacy policy at any time. Please review it regularly. All changes and explanations will take effect immediately after being published on the official website. If we make adjustments to the core content of this policy, we will clearly indicate that the policy has been updated here, so that you can timely understand the types of information we collect, how it is used, and disclosure scenarios. If necessary, we will inform you separately through additional channels.

If our company is acquired or merged with another enterprise, your personal information may be transferred to the new owner to ensure that we can continue to provide product sales services to you.

Questions and contact information

If you wish to access, correct, modify or delete any personal information we hold about you, submit a complaint, or need to learn more about relevant information, please feel free to contact us through the email address displayed at the bottom of this page.